Practice Policies


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Insurance


Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion, or the “out-of-pocket” portion varies depending on the procedure and the coverage provided by your employer.

An estimate of the amount covered by your insurance company can be requested and provided to you prior to treatment. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

While we file your insurance claims on your behalf, we do collect the estimated patient portion on the date of service.


Financial Policy


For your convenience, we accept payments made with Visa, MasterCard, Discover, and American Express. We also offer financing through CareCredit®.

CareCredit® is available to help you pay for dental procedures your insurance doesn’t cover. CareCredit® offers both No Interest* financing or low minimum monthly payment options so you can take care of your dental health.

With three simple steps, including an instant approval process, it’s easy to apply for CareCredit®. Click here for more information or to apply for financing.

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Cancellation Policy


If you are unable to keep an appointment, we ask that you kindly provide us with a minimum of two business days notice. All changes to your reserved appointments MUST be handled during our regular business hours. If you miss three appointments within an 18 month period, without 2 business days notice, we reserve the right to schedule future appointments on an on-call basis only. We offer extended hours, beginning at 7:30am and going to 8pm on certain days. If more than one appointment is missed during these extended hours, we will not reschedule any appointments for these times in the future.